Formal SIAMP Test - SIAMP New Study Guide

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SIAMP New Study Guide, SIAMP Customized Lab Simulation

The EXIN SIAM Professional Exam (SIAMP) practice exam software in desktop and web-based versions has a lot of premium features. One of which is the customization of EXIN SIAM Professional Exam (SIAMP) practice exams. The SIAMP Practice Tests are specially made for the customers so that they can practice unlimited times and improve day by day and pass EXIN SIAMP certification exam with good grades.

EXIN SIAMP Exam Syllabus Topics:

Topic	Details
Topic 1	Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.
Topic 2	Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.
Topic 3	Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.
Topic 4	SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.
Topic 5	Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.

EXIN SIAM Professional Exam Sample Questions (Q45-Q50):

NEW QUESTION # 45
ZYX has experienced a failure in their finance system leading to the delay of an invoicing run, a resulting temporary cash flow problem, and a breach of the service level for the end-to-end service.
Investigations show that this was caused by a change implemented by NETSCO A change request had been raised but not yet authorized As the NETSCO engineer thought it was urgent, they implemented the change without following the appropriate change processes to obtain authorization.
What is the most appropriate course of action the service integrator should take?

A. inform the management of NETSCO and let them deal with it as an operational matter
B. Impose service credits on NETSCO to compensate for the service level failure
C. introduce a service level target on changes implemented outside of the change control process
D. Create a service improvement initiative for the treatment of emergency changes

Answer: D

Explanation:
Incident Analysis: The failure in the finance system was caused by an unauthorized change implemented by a NETSCO engineer. This indicates a gap in the emergency change management process.
Service Improvement: Creating a service improvement initiative focused on the treatment of emergency changes addresses the root cause of the issue and prevents future occurrences.
Process Enhancement: This initiative should involve reviewing and strengthening the emergency change management process, including clear guidelines, authorization procedures, and training for engineers.
Alternative Actions:
Imposing service credits (Option B) addresses the symptom (service level failure) but not the underlying process issue.
Informing NETSCO management (Option C) alone is insufficient to drive systemic change.
Introducing a service level target on unauthorized changes (Option D) adds a monitoring mechanism but does not directly improve the change management process.
Conclusion: The most appropriate course of action is to create a service improvement initiative for emergency changes. This proactive approach enhances the overall change management process and reduces the risk of similar issues in the future.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Change Management
SIAM Professional Body of Knowledge (BoK), Service Improvement and Emergency Change Management Sections

NEW QUESTION # 46
What best describes ZYX's strategic drivers for transitioning to a SIAM model?

A. To reduce the risk of the service providers operating in silos, focused on their own targets rather than the wider end-to-end service
-To promote collaboration between providers in seeking ways to reduce IT operating costs and enable Agile development of new services C .
B. To reduce the costs of operating IT. while at the same time ensuring that agreed service levels are met
-To enable IT capabilities that support agility and rapid expansion of the ZYX business into new geographical areas
C. To enable the design implementation operation and improvement of integrated end-to-end services
*To ensure that these services are aligned with the ZYX corporate objectives, and allow problematic legacy systems to be retired
D. To reduce the overhead and cost of managing an increasing number of service providers across the different ZYX companies
-To reduce the incidence of contract overlap, where more than one provider is being paid to deliver the same service within ZYX

Answer: A

Explanation:
Introduction:
* This question pertains to understanding the strategic drivers for ZYX's transition to a Service Integration and Management (SIAM) model.
* SIAM is a methodology used to manage multiple service providers and integrate them to provide a single business-facing IT organization.
Analyzing the Options:
* Option A:
* Focuses on enabling the design, implementation, operation, and improvement of integrated end-to-end services.
* Aligns these services with ZYX corporate objectives and allows for the retirement of problematic legacy systems.
* This option is strategic but doesn't emphasize cost reduction or collaboration.
* Option B:
* Aims to reduce the overhead and cost of managing multiple service providers across ZYX companies.
* Focuses on reducing contract overlaps, where more than one provider delivers the same service.
* This option highlights cost management but not the risk reduction or collaboration aspect.
* Option C:
* Reduces the risk of service providers operating in silos, focusing on their targets rather than the wider end-to-end service.
* Promotes collaboration between providers to reduce IT operating costs and enable Agile development of new services.
* This option aligns well with SIAM principles by emphasizing collaboration, risk reduction, and
* cost efficiency.

NEW QUESTION # 47
One year ago. OUTSCO was appointed as the service integrator for ZYX. ZYXH provides the retained capabilities.
After a year of operating the SIAM model, OUTSCO has noticed that the 99 5% availability service level target for NEWBNK has been consistently overachieved by 0.4% every month.
In order to provide better value to ZYX and to challenge the service providers in their delivery, ZYXH would like to increase the availability target to 99 9% as soon as possible.
What is the best way of doing this?

A. Tell ZYXS. ZYXD and NETSCO that the target is increasing and give them 3 months to make the necessary changes
B. Send an e-mail from OUTSCO to all service providers that the NEWBNK availability target is going to increase with immediate effect
C. Hold a meeting with ZYXS to discuss the feasibility of the increase and base the decision to change the target on their views
D. Ascertain the cost of the change from ZYXS, ZYXD and NETSCO and base the decision to proceed on a cost-benefit analysis

Answer: D

Explanation:
Service Level Target Adjustment: Increasing the availability target to 99.9% represents a significant change that could impact service delivery and costs.
Cost-Benefit Analysis: Before making such a change, it's essential to understand the cost implications. This ensures that the decision is financially viable and aligns with ZYX's value expectations.
Provider Consultation: Consulting with ZYXS, ZYXD, and NETSCO helps in understanding the feasibility of meeting the new target and the necessary changes in their processes and infrastructure.
Incremental Changes: A cost-benefit analysis allows ZYX to make an informed decision, balancing improved service levels against the associated costs.
Provider Meeting: While holding a meeting to discuss feasibility is part of the process, it should be complemented with a thorough cost-benefit analysis to ensure comprehensive decision-making.
Communication and Timeline: Informing providers via email or dictating changes without consultation can lead to resistance and may not be effective in achieving the desired service level improvements.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Performance Management and Improvement SIAM Professional Body of Knowledge (BoK), Service Level Management Sections

NEW QUESTION # 48
The transition to SIAM was completed 12 months ago using a big bang approach. ZYXS is the service integrator The ZYX Board of Directors set a strategic vision for SIAM to gam control over changes to all IT services within 2 years This is not being achieved and there are issues with the performance of several service providers.
Who should be in the service review board?

A. . The ZYXS IT Director (chair)
B. The service delivery directors from each of the service providers
C. The senior representative from each of the service providers
D. . The CAF and the ZYXS Service Management and Service Desk Lead (chair) - The change managers from each of the service providers
E. . The ZYXS service improvement manager (chair)
F. . The ZYX CEO (chair) and the ZYXS IT Director
G. The service improvement process owners from each of the service providers

Answer: E

Explanation:
* Service Review Board (SRB) Role:
* The SRB is responsible for overseeing service performance, managing issues, and driving continuous improvement across the service ecosystem.
* Key Members:
* The ZYXS IT Director, as chair, provides leadership and accountability for the overall service integration and management.
* Senior representatives from each service provider ensure that there is direct communication and accountability from all parties involved in service delivery.
* Rationale:
* Having the IT Director chair the SRB ensures alignment with organizational goals and strategies.
* Including senior representatives from each service provider ensures that all service partners are actively engaged in performance discussions and improvement initiatives.
* Impact on Performance:
* This composition fosters collaboration, ensures transparency, and enhances accountability, addressing the issues with service provider performance.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Governance
* ITIL 4: Drive Stakeholder Value (DSV), Section on Stakeholder Management

NEW QUESTION # 49
Project NEWGEN is in the Implementation stage. OUTSCO and ZYXD are service providers. ZYXD is still managed by ZYXS.
Services provided by OUTSCO and ZYXD are not performing as expected due to poor conformance with expected processes and behaviors.
What are the most important activities to resolve performance issues?

A. Implement direct subcontractor reporting to minimize impact on other suppliers
- Implement quick fixes to resolve transitional issues and move on to important things
B. Apply service level credits if performance does not improve
. Deliver a SIAM management oversight capability to control the delivery of the OUTSCO and ZYXD
C. - Assess the communication provided by the SIAM staff and the status of the training roll out of OUTSCO and ZYXD - Monitor the alignment of providers' incentives
. Assign corrective actions to OUTSCO and ZYXD and measure the trend of performance improvements.
D. Ensure OUTSCO and ZYXD executives have committed to alion to this approach

Answer: C

Explanation:
Understanding the Scenario:
* OUTSCO and ZYXD services are not performing as expected due to poor conformance with expected processes and behaviors.
* Project NEWGEN is in the implementation stage with ZYXS managing ZYXD.
Analyzing the Options:
* Option B:Applying service level credits may not address the root cause and only penalize the providers.
* Option C:Implementing direct subcontractor reporting and quick fixes might not solve the underlying issues and could lead to further problems.
* Option D:Ensuring executive commitment is important but may not address operational issues directly.
Selecting the Optimal Approach:
* Option A:Assessing communication and training status helps identify gaps in understanding and execution. Monitoring incentives ensures alignment with desired outcomes. Assigning corrective actions and measuring performance improvements provides a structured approach to resolving issues.
Justification:
* This comprehensive approach ensures that the root causes of performance issues are identified and addressed, promoting long-term improvements.
* Aligns with ITIL and SIAM principles of continuous improvement and effective stakeholder communication.

NEW QUESTION # 50
......

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FORMAL SIAMP TEST - SIAMP NEW STUDY GUIDE

Formal SIAMP Test - SIAMP New Study Guide